Our Commitment to You

When you open up about what's weighing on you—whether it's anxiety keeping you up at night, a tough day at work, or just needing someone to talk to—you're trusting us with something real. That's not something we take lightly.

So let's be clear about a few things.

We don't sell your data

Not to advertisers. Not to data brokers. Not to anyone. That's not how we make money, and it's not who we want to be.

Your conversations with Matchya are yours. We keep them secure so you can see your history and track your progress, but we're not packaging them up and selling insights about you to the highest bidder.

What happens to your information

When you talk to Matchya, we use premium language models to generate a response. That's necessary for the app to work. But we're not using your conversations to train AI models or to sell you ads.

Being honest about what we are

Matchya is a tool to help you process your thoughts and feelings. It's there when you need to talk something through at 2am or when you just need a moment to work through your emotions.

We aren't a replacement for professional care if that's what you need. If you're in crisis, please reach out to emergency services or a crisis helpline. We'll always point you in that direction because your safety actually matters to us.

Your data, your choice

Want to see what we have on you? Ask us. Want to delete everything? A few taps in the app. Want to turn off emails? Easy.

We're not going to make this hard or hide these options in some buried settings menu. It's your information, and you should be able to do what you want with it.

The security stuff

Yes, we encrypt your data. Yes, we restrict access. Yes, we review our security practices regularly.

Why this matters

We built Matchya because mental health support shouldn't be so hard to access. It shouldn't require perfect timing, months-long waitlists, or selling your personal information to make it work.

You deserve emotional support that's actually there when you need it. That respects your privacy. That treats you like a person, not a data point.

That's what we're trying to build. And if we ever lose sight of that, we hope you'll call us out on it. You can email us directly at founders@matchya.app too.

Thanks for trusting us with part of your journey. See you inside.